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»Telephone Technical Support
BusinessVision Technical Support will provide the following assistance to registered
support
subscribers:
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Installing the software |
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Description of functions and features of
the software |
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Guidance on operation of the software |
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Clarification of software documentation |
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Problem analysis and resolution,
where applicable |
BusinessVision Technical Support does
not provide:
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Support for non BusinessVision products |
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Over-the-phone "training" on
BusinessVision products |
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Accounting advice and solutions |
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Network solutions (mapping drives,
directories, etc) |
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Step-by-step editing of autoexec.bat, config.sys and other system files |
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In order to maintain the low cost of this service, BusinessVision does not accept collect calls. E-mail and faxback responses are provided within four business hours, where possible. |
Technical Support numbers
CANADA:
New Customer Support Service Schedule
Monday 9:00 a.m. – 5:00 p.m.
Tuesday 9:00 a.m. – 5:00 p.m.
Wednesday 9:00 a.m. – 4:00 p.m.
Thursday 9:00 a.m. – 5:00 p.m.
Friday 9:00 a.m. – 5:00 p.m.
Note: All times are listed as Eastern time. Schedule does not apply on statutory holidays.
U.S.A:
New Customer Support Service Schedule
Monday 9:00 a.m. – 7:00 p.m.
Tuesday 9:00 a.m. – 7:00 p.m.
Wednesday 9:00 a.m. – 4:00 p.m.; 5 p.m. – 7 p.m.
Thursday 9:00 a.m. – 7:00 p.m.
Friday 9:00 a.m. – 6:00 p.m.
Note: All times are listed as Eastern time. Schedule does not apply on statutory holidays.
When you call, you should be at your computer and have the following information available:
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Your company name |
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Your product name, serial number and
version number |
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The location of your BusinessVision program and data files |
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The operating system and the network software and version number that you are using |
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A description of the problem you are encountering, and the steps you have taken to resolve the issue |
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The wording of any error messages that appeared on screen |
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A current backup of your data files, should any remedial action be required. |
View Service Plans
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